Effective Date: November 24, 2025
Temporary Housing Services LLC (“Temporary Housing Services,” “THS,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our services, or communicate with us, including our text message services.
By using our website, submitting information to us, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy.
- Information We Collect
1.1 Information you provide directly
We may collect information that you choose to give us, including:
- Name
- Email address
- Mobile phone number
- Mailing address
- Rental application details and related documents
- Maintenance and service request details
- Showing request details
- Tenant portal registration details
- Site or unit reservation details
- General communication content that you send to us
1.2 Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and settings
- Device type and operating system
- Pages you view and links you click
- Dates and times of visits
- Referring and exit pages
We may use cookies, web beacons, and similar technologies to collect this information. You can change your browser settings to block or delete cookies, but some site features may not work properly if you do.
1.3 Mobile phone numbers and text message data
While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general inquiry forms, we may collect your mobile phone number so we can send and receive text messages.
We may also collect:
- The content of messages you send to us
- The date, time, and status of messages we send to you (for example, delivered or failed)
1.4 User-provided information through our services
Any additional information you provide to us, including through calls, emails, or text messages, helps us operate and improve our services and provide support.
- How We Use Your Information
We use the information we collect for the following purposes:
- To provide, manage, and improve our housing and related services
- To process rental applications, tenancy documents, and reservations
- To manage tenant accounts and tenant web access
- To schedule and manage property showings
- To respond to maintenance and service requests
- To send text messages and other communications related to your housing, account, or requests
- To send alerts, communications about community news, urgent notifications, and event updates
- To send promotional offers related to Temporary Housing Services (where allowed by law and your preferences)
- To respond to your questions and provide customer support
- To operate, protect, and improve our website and internal systems
- To detect, prevent, and address fraud, abuse, or security issues
- To comply with legal obligations and enforce our agreements
We may combine information we collect from different sources, including information we receive from you online and offline.
- Message Content
Text messages that we send may include:
- Application and leasing updates
- Maintenance and service updates
- Account and portal notices
- Community news and announcements
- Urgent notifications and safety alerts
- Event notices
- Promotional offers related to Temporary Housing Services
Standard messaging and data rates may apply from your mobile carrier. Message frequency will vary based on your interactions with us and your communication preferences.
Carriers are not liable for delayed or undelivered messages.
- Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps may include administrative, technical, and physical safeguards.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information, but we work to protect it in a reasonable manner consistent with industry standards.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt-Out
You can opt out of receiving text messages from us at any time.
- To stop receiving text messages, reply “STOP” to any message we send you.
- After you send “STOP,” we may send you one final confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive text messages from that program.
- To get help information about our text message program, reply “HELP” to any message or contact us using the information in the “Contact Us” section below.
You may also update your communication preferences by contacting us directly.
Please note that even if you opt out of marketing or promotional text messages, we may still send you non-marketing messages that are important for your account or tenancy (for example, urgent safety or service notices), where allowed by law.
- Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your information, you can contact us at:
Temporary Housing Services
Email: rentals@temphousingrv.com
Phone: 346-708-4607
Mailing Address: 21128 Spring Towne Dr. Spring, TX 77388
Please use an email address linked to your account if you contact us about your personal information.
- CTIA Compliance
Our text message program follows CTIA guidelines.
If you believe there has been a violation of these guidelines or you have concerns about our text program, please contact us using the information in the “Contact Us” section above. You may also contact your wireless carrier for support.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements.
When we make changes, we will update the “Effective Date” at the top of this page. If we make material changes, we may also provide a more prominent notice (for example, by posting a notice on our website or sending you a message).
Your continued use of our website, services, or text message program after we post changes means you accept the updated Privacy Policy.
Sharing Information
We understand that privacy is important for our residents, applicants, and guests.
- We do not sell your personal information.
- We do not share your personal information with other companies for their own marketing or promotional use.
We may share your information in the following limited situations:
- Service providers: We may share information with vendors and service providers who perform services for us (for example, website hosting, payment processing, property management software, text messaging platforms, or maintenance contractors). These parties may only use your information to perform services for us and must protect it in a reasonable way.
- Legal and safety reasons: We may share information if we believe it is required by law or needed to protect the rights, safety, or property of our residents, staff, partners, or the public.
- Business transfers: If we are involved in a merger, acquisition, asset sale, or similar event, your information may be transferred as part of that process, subject to the same or similar privacy commitments.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
